Shipping policy

NEW ZEALAND ORDERS

We offer FREE shipping all across New Zealand.

Please allow up to 48 hours for your order to be processed.

We use NZ Post so orders are not picked up or shipped out during the weekend.

Once your order has been processed, the estimated shipping times are below;

All of New Zealand: Same day delivery or delivered by 6pm next working day.

If you live in a rural area, please allow up to 2 extra working days for delivery.

During the holiday season, please allow up to 7 extra business days for dispatch, shipping and transit times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time and wish all of our customers safe and happy holidays. If you have any questions regarding your order, please email us at hello@lashaffair.co.nz.

Please make sure the shipping address you enter at checkout is correct. If the address you enter is incorrect or not a valid address, it is likely that your order will be returned to us by NZ Post. If this is the case then you are responsible for covering the cost of any resend fees.

In the event that your package is lost by NZ Post, we will provide you with a full refund.

If your order exceeds 7 days since purchase and you still have not received it, please email us at hello@lashaffair.co.nz.

INTERNATIONAL ORDERS (UNITED KINGDOM & CANADA)

We offer FREE shipping all across the United Kingdom and Canada.

Delivery times: We aim to have international orders delivered within a week. During peak times, such as sales and the holiday season, please allow up to 12 business days for delivery.

Orders are not picked up or shipped out during the weekend or on public holidays.

Customs and import fees: Depending on your country and order value, your local customs authority or delivery carrier may charge import taxes or handling fees on arrival. These are the responsibility of the customer.

Please make sure the shipping address you enter at checkout is correct. If your order is returned to us because of an incorrect or invalid address, you are responsible for covering the cost of any resend fees.

In the event that your package is lost in transit, we will provide you with a full refund.

If it has been more than 12 business days since your purchase and you still have not received your order, please email us at hello@lashaffair.co.nz.